Refund policy

Mystery Mail: handmade letters, final sale

Our letters are handmade and carefully crafted. Mystery Mail purchases are final sale: we do not accept returns or exchanges or offer refunds for a change of mind, personal preferences, or the surprise selection. This does not limit any refund, replacement, cancellation, or other right required by applicable law.

Subscription cancellation

Cancel future renewals before your next scheduled monthly charge using Manage subscription, or contact us for help. Canceling stops future charges; it does not refund a valid charge already processed, except where required by law. Any paid mailings remain due.

Manage your subscription.

Problems with a mailing or charge

If a mailing is missing, damaged, incorrect, or materially different from its description, contact us with your order details so we can investigate and provide any remedy required by law. Please do not mail anything back without contacting us first. If you believe a charge was made in error, contact stumsales@gmail.com.

These terms apply to Mystery Mail purchases made under this policy. They do not change the terms of earlier orders.

Previous coffee orders

The terms below are retained for orders placed under the store’s previous coffee offering. This update does not change the terms of those orders.

View terms for previous coffee orders

Last updated: September 18, 2026

Help with your coffee

If your order arrives damaged, contains the wrong item, or has a quality issue, please contact stumsales@gmail.com or use our contact form as soon as possible, ideally within 30 days of delivery. Include your order number and a description of the issue. Photos of the item, label and packaging help us resolve it.

For a confirmed damaged, incorrect or defective item, we will arrange a replacement at no additional cost or refund the affected item, including any delivery charge attributable to it. We will explain the resolution before taking action. You do not need to return coffee unless we specifically arrange otherwise.

Returns and exchanges

Because coffee is a consumable food product, we do not accept change-of-mind returns or exchanges, including for a different roast, grind or size after fulfillment. Please check your selection before ordering. This does not affect your rights if an item is defective, incorrectly supplied or otherwise covered by applicable consumer law.

Cancellations and changes

Contact us immediately if you need to cancel an order or change its address or selection. We will do our best to help before preparation begins. Once an order is being prepared or has shipped, we may be unable to change or cancel it. If we confirm cancellation before fulfillment, we will refund the cancelled items and their applicable shipping charges.

Missing or delayed orders

If tracking shows a problem or your order has not arrived within the stated estimate, contact us so we can investigate with the carrier and arrange the appropriate resolution. If we cannot ship within the promised timeframe, we will notify you and offer the choice of accepting a revised shipment date or cancelling for a refund. Your statutory rights remain unchanged.

Refund timing

Approved refunds are sent to the original payment method. We initiate them promptly, normally within 7 business days. Your bank or payment provider may take additional time to post the credit. We will confirm the refund by email.