Shipping policy

Mystery Mail monthly delivery — updated September 20, 2026

The $12 monthly club includes one separate Mystery Drop per monthly billing cycle. One mailing is dispatched during each paid monthly cycle, beginning with the first cycle after purchase. Postal arrival dates vary; we do not promise weekly delivery or a guaranteed arrival date.

Standard postage is included within the 48 contiguous United States and Washington, DC. We do not currently offer delivery to Alaska, Hawaii, US territories, military addresses, or destinations outside this area. Applicable taxes are calculated at checkout.

Letter mail and tracking

A tracking number is not guaranteed. Many paper mailings travel as ordinary letter mail rather than tracked parcels. Independent makers may send the selected mail directly to your recipient. A dispatch record confirms that mail was sent; it is not proof of delivery.

If your paid monthly cycle has ended and you are still waiting, contact stumsales@gmail.com with your order number. We will investigate missing, damaged or incorrect mail and provide any remedy required by law. If we cannot meet a promised dispatch date, we will contact you and provide any delay-consent, cancellation or refund options required by law.

Gifts, addresses and existing purchases

For a monthly gift, enter the recipient’s delivery name and address and use your own email and billing details. Please contact us promptly if an address correction is needed.

The current launch offers one drop per month. Any previously purchased multi-drop plan or prepaid gift retains the quantity, term and dispatch commitments agreed at checkout. All paid mailings remain due.

Final sale

Handmade and carefully crafted paper goods are final sale for change of mind, personal preferences or surprise selection, except where required by law. See our return and refund policy. Please contact us before returning anything.

Previous coffee orders

The terms below are retained for orders placed under the store’s previous coffee offering. This update does not change the terms of those orders.

View terms for previous coffee orders

Last updated: September 18, 2026

Free standard shipping

We offer free standard shipping on coffee orders delivered within the 48 contiguous United States and Washington, DC. No minimum purchase is required. We do not currently ship to Alaska, Hawaii, US territories, military addresses or destinations outside this shipping area.

Preparation and delivery

Please allow 1–5 business days for your coffee order to be prepared and shipped, followed by approximately 1–5 business days in transit. The usual total estimate is 2–10 business days from order placement. Business days exclude weekends and holidays. These are estimates rather than guaranteed arrival dates; carrier disruptions and peak periods may affect delivery.

We currently offer standard shipping only. An order confirmation means we have received your order; the shipping confirmation indicates it has been dispatched.

Tracking and separate parcels

We email tracking information when your order ships. An order containing coffees prepared at different facilities may arrive in separate parcels on different days. There is no additional standard shipping charge for these parcels.

Address changes and delivery issues

Please review your delivery address before paying. If you notice an error, contact us immediately. Changes are not guaranteed once preparation has begun. For missing, delayed or damaged parcels, email stumsales@gmail.com or use our contact form, with your order number and any tracking details.

If we cannot ship within the stated preparation timeframe, we will notify you, provide an updated shipment estimate and offer you the choice of accepting the delay or cancelling for a refund. See our refund policy for replacements, cancellations and refund information.